Support

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Online Ticketing System

COMSOL’s online ticket portal lets you open and manage trouble tickets, track the status of your requests, add follow-up notes and message the help desk. Log in to open a ticket. If you don’t have an account yet, you’ll need to create one first using the Sign up link on the login page.

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Implementation Support

A dedicated project manager will manage the service installation from feasibility to activation, providing regular updates and following up on every detail that is required to deliver and activate the service. COMSOL’s PMs also provide professional reporting tools and regular updates on all projects undertaken no matter how big or small.


The project manager will direct important implementation details such as authorizations, local contact access coordination, and activities required for a successful installation.


Upon completion of Service Delivery, a service completion notice will be issued, with Bit Error Rate Test (BERT) results provided for the customer’s records.


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Sales Support

Standard quote requests are answered in a maximum of 48 hours for budgetary quotes.


In complex projects, we work together with our customers to provide the necessary information, documentation and details needed to fulfill specific requirements as well as directly respond to questions and participate in conference calls and meetings to help close the sales opportunity.


Our standard contract language reflects our experience and adaptability as a supplier to global network providers and integrators.

COMSOL offers consolidated single currency billing for all your network locations to alleviate administrative multiple exchange rate and multiple individual contract overhead.

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Escalation Process

When it becomes apparent that a fault cannot be resolved at the first level of contact, Customer Service invokes defined escalation processes.


Customer Service operates standard procedures triggered by fault outage times. Additionally, escalation may be invoked either by the customer or by Customer Service if there is a problem which requires urgent attention.



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24/7 Customer Support

Customer Service is available 24/7 by phone and through our web-based ticketing portal.


Our team speaks English and Spanish and is your single point of contact for any service issue.


Customer Service has a centralized network management system as well as access to support systems that enable it to have global visibility to all services information at a glance.



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